Managing IT Environments with Agility and Speed in an Increasingly Digital World

By Laura Sanders, General Manager, IBM Global Technology Services Systems Services

Laura Sanders, General Manager, IBM Global Technology Services Systems Services

In today’s digital economy, we can compare prices in real time and access pay-as-you-go services. We can provide and receive immediate feedback throughout every transaction. We can identify difficult business challenges, such as a security breach, and count on emergency services to reconcile the situation. Analytics will tell us about it, someone can resolve it remotely, and we can quickly assure our teams that the situation is under control, whether we’re in the office or in the field.

While these capabilities help make our lives, as users, easier, they often present challenges for the companies that support the complex technology on the back end. With increased engagement through mobile, social and cloud capabilities comes a huge influx of data and complicated transactions. CIOs find themselves managing diverse IT environments like never before— spanning multiple delivery models, vendors and processes. The new norm is Enterprise IT – with hybrid cloud at its core.

These businesses are under great pressure to stay competitive and differentiate in an increasingly fierce market. In fact, many are seeking support in managing their progressively more complex IT. While most companies are committed to implementing hybrid cloud, they face significant challenges readying their IT to meet the demands that come along with that. In fact, less than 10 percent of companies report that their IT infrastructure is fully prepared to support the complexities around mobile, social, big data and cloud.

CIOs are faced with three primary challenges in managing IT environments:

• The infrastructure has grown more heterogeneous and complex and processes require more agility, speed and visibility than ever before.

• The digital era demands specialized talent and capabilities to keep up with rapid technology change—and competitors.

• The massive volume of data and transactions demands a more integrated and scalable management approach infused with advanced automation, analytics and cognitive computing.

So what are businesses doing to stay competitive in this ever-changing market? Many companies are taking more strategic approaches to better manage their Enterprise IT with partners. They want integrated, flexible, end-to-end management services capabilities via a single control point. They want access to a full range of solutions and delivery options--including traditional IT and cloud--to help improve agility, productivity and performance.

Additionally, CIOs need support in fusing their companies existing IT infrastructure with new cloud and software-defined capabilities, which they can manage remotely, across any provider. They need a modular delivery method to integrate diverse data with advanced automation, cognitive learning, and automated cross-cloud orchestration.

Companies also benefit from IT brokerage services, which offer visibility and control across multi-sourced IT and clouds provided by a growing number of IT and cloud service providers. Brokerage services help provide “IT as a service” to organizations, which gives control with flexibility to select and consume the right IT services, at the right time, for the right value.

At IBM, we know CIOs appreciate having the option of deciding what they need and when they need it. That is why we offer infrastructure management services that can deploy applications, platforms and infrastructures in hours versus months. We offer our clients the ability to build, deploy and promote new applications quickly through a fully managed DevOps-asa- service option. And with these services, our clients see significant reductions in down time and costs.

As the industry transforms, there is a huge demand for offerings that allow clients to consume services in a flexible and agile way. Managed infrastructure service help CIOs not only better manage their Enterprise IT using analytics and automation but also transform it into “IT as a service” platform to better support and scale to their business needs as they go. 

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